FAQs
Frequently Asked Questions
We've compiled answers to the questions we get asked most often. Explore to learn more about life at UC.
› What does it mean to have an individual lease?
Individual leasing means that each person is only responsible for their portion of the common areas and their bedroom. If your roommate ends up not coming back for the spring semester, you’re not responsible for their payment.
› What is included in the installment?
University Crossing’s monthly installment includes: 1GB High-Speed Internet, Water, Sewer, Washer & Dryer, and access to all of our amenities, and a wonderful team that is there to help you anytime you need them.
› Do you have a roommate matching system?
Yes, we offer a roommate matching system. If you don’t have anyone in mind that you would like to live with, let us match you up with someone. There is a roommate matching questionnaire that you will fill out when completing your application. Make sure to fill this our completely and honestly. This lets us know more about what you’re looking for in a roommate. If you have any questions, feel free to reach out – we’re here to help.
› When is my installment due?
You have three installment payment options to pay the entire amount due under the lease – one installment, two installments, or twelve installments. If you choose to pay a single installment for the entire amount, that single installment is due August 1. If you choose to pay in two semester installments, those installments are due August 1 and January 1. If you choose to pay in twelve installments, the first installment is due on August 1 and the remaining eleven installments are due on the 1st of the next eleven months. Please note that these are all installment payment options and not monthly rent.
› How do I pay my installment?
We accept payment via check, money order, or through the online system.
› Is there insurance coverage in the event of a fire, theft, or natural causes? Does my lease provide coverage for my belongings?
University Crossing’s liability insurance will not cover your personal belongings. We suggest getting renter’s insurance for this reason. It is generally inexpensive and will cover your personal belongings if something were to happen. If you have any questions about our requirements, please feel free to reach out.
› Do you allow pets?
Yes, University Crossing is pet-friendly! Please call the office for more details.
› What furniture is provided?
University Crossing comes fully equipped with energy efficient appliances, a designer furniture package which includes a couch, chair, coffee table, media console, 55” TV, barstools, and washer & dryer in the common area. While your bedroom is fully furnished with a full-size XL bed, dresser, desk, and chair.
› What do I need to bring to my new apartment?
We suggest that you bring:
- Bedding for a Queen-Size bed (these fit our bed sizes best and offer a larger selection)
- Toiletries
- Dishes/Cookware
- Decorations to make your new room feel like home!
› How do I receive mail and packages?
Your mail will be delivered to your apartment’s mailbox located on our property. Packages will be delivered using our package locker system so you can retrieve your packages anytime day or night.
› What if I need maintenance in my bedroom or apartment?
If you need maintenance, simply go to your resident portal on our website and fill out a maintenance request. If it is an emergency, please notify the front office immediately.
› What if I need to break my lease or don’t return for the spring semester?
Our lease is binding and cannot be broken. If you cannot live here after signing your lease, you will need to re-let. Please call the leasing office for information on re-letting.
› What kinds of events do you have at University Crossing?
While the main focus of your student’s college career will be about graduating and getting a fulfilling job, they also need to have fun along the way. At University Crossing, your student will create life-long relationships and connections that will make them even more successful. Our great staff plans monthly resident events to get them involved. These events range from pizza parties to karaoke nights, from resume building classes to gaming tournaments. We will keep our residents connected to events going on here, as well as events happening around town, so they don’t miss anything! We want your student to succeed, and that’s why we thought of them while designing University Crossing as a Living-Learning environment.